Winner Management

Winning promotions from start to finish.

PromoVeritas are in the business of making people happy by running promotions with great rewards and prizes. Brands come to us for our expertise, to make sure an idea for a campaign is legal and sound and then to put everything in place so it is run correctly. But then what? Who looks after the winners and ties up the loose ends?

Many promoters rely on their marketing agency to take care of their winner notification and the despatch of prizes. In turn, they might use a fulfilment houses who are disengaged from the promotion, fail to understand its values and do the minimum in terms of care and attention. The result is often prizes sent out with no personalisation or branding and unhappy winners. Not the kind of engagement the promotion was aiming for.

Most countries have rules relating to prize management – in the UK, the CAP Code says “Promoters must award prizes as described in their marketing communications…normally within 30 days”, in Italy, you have to present proof of both despatch and receipt of all prizes to the authorities as part of a formal Closure Report.

After spending time and money developing a first class promotion why risk your reputation when it comes to the winners? Disasters like this one happen more than you realise – where the wrong people are notified or winners are left disappointed with shoddy alternative prizes or a long wait.

PromoVeritas remove all the stress and risk when it comes to winners and prize management. We can:

  • Notify winner by phone, email or text
  • Provide dedicated winner phonelines or email addresses – Winners can have their claims verified easily
  • Cost effective prize sourcing – we pass on our partner discounts and buying power to you
  • Fulfilment – we oversee all aspects of fulfilment to ensure compliance and care. Every prize has a personal letter, individually signed by a real person.
  • Tone of Voice – our winner communication will always sound like it comes from you
  • Customer service – our dedicated team make sure that your winners always have their queries answered