Client Relationship Manager

Salary: £23,000 to £39,000, dependent on age and experience, plus company performance related bonus.

Location: Pinner, HA5 5NE

Hours: 9.00am – 5.30pm Monday – Friday

Reporting to: Account Director

About the Company

PromoVeritas are the independent promotional verification specialists – we use our care, knowledge, expertise and passion for detail to ensure that all types of prize promotions via whatever medium are shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way we protect both the interests of the brand, their creative agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate.

So, on a day to day basis we are busy advising and influencing the development of on pack offers, judging competitions, running prize draws, implementing ‘Willy Wonka’ style instant wins and overseeing voting for major TV shows. Our client base includes Pepsi, Walkers, ASOS, Barclays, HTC, Pringles, Kellogg’s and over 200 more with a large part of work coming from projects run overseas – 60+ countries in 2019 alone.

Established in 2002, the company is based a 1-minute walk from the Tube station in leafy Pinner, North London, about 25 minutes from Baker Street on the Metropolitan line.

Due to continued expansion we are seeking to fill an important and challenging role in our Client Relationship Team.

Key Responsibilities

  • Manage a portfolio of 40-60 clients made up of both agencies (advertising, PR, digital) and brands / promoters to meet Gross Margin targets.
  • Maximise revenue potential from the portfolio through regular, planned and close ongoing contact with all levels of client contacts (marketing and legal).  
  • Gain a good understanding of their business needs creating a strong mutual working relationship.  Aim is to become their trusted advisor and the go-to person for all aspects of promotional consultancy.
  • Use strong consultative selling skills to add value to a basic client brief – upsell and cross-sell additional services.
  • Take ownership of the resulting client briefs, pulling in support from other colleagues as necessary, drafting the pricing and all communication with the client.
  • Provide quality handover and work closely with internal Operations and Legal teams to ensure a seamless delivery of the project, checking in along the way to ensure the project is run in full compliance with codes, regulations and company practices.
  • Work at all times in a professional, efficient manner with integrity and care for both the big picture (meeting client objectives) and the detail (such as wording of a proposed web banner or poster).  See the unseen, ask the unasked questions.
  • Build excellent knowledge of the sector and the main codes/principles.
  • Demonstrate awareness of PromoVeritas brand values.

Time allocation

  • 80%: Direct responsibility for ongoing account management for a portfolio of existing clients and the projects that are derived from them.  Maintaining regular and meaningful contact with clients in proportion to their likely importance and use it and other learning to gain a good understanding of the clients’ needs and plans for the benefit of the business.
  • 20%: New business development amongst your existing allocated client base by “going wide” – seeking new contacts and projects from different people and brands within the client.

Role Requirements

  • Excellent communicator, both telephone and face-to-face.  Strong presentation skills, including group presentations are a key part of the job.
  • First class client servicing skills and solution driven mindset.
  • Have perfect and persuasive written and oral English skills.
  • Have direct experience in a consultative sales focussed role ideally in a media/ marketing / management consultancy environment.
  • Be able to handle a wide range of clients of all types and levels in a quality manner.
  • Able to spot new business opportunities and upsell where no one else has seen it.
  • Passionate about quality and attention to detail.
  • Interested in promotional activations and marketing.
  • Able to assimilate knowledge quickly and then to apply it to appropriate situations.
  • Commercially aware – able to construct well thought through business proposal documents and detailed project plans.
  • Capable of multi-tasking, organising and prioritising own workload and coordinating with others within the team, e.g. Project Managers and Legal.
  • Imaginative, creative and intelligent.
  • Never take no for an answer. Be curious, determined, driven, focused, opportunistic and enthusiastic but also a good listener.

Employee Benefits

  • 23 days a year plus Bank holidays (increasing to 26 days with length of service)
  • Bonus day off for your birthday
  • Generous bi-annual Bonus scheme- typical payouts of 10-15% of salary
  • Membership of Reward Gateway benefits
  • Various on and off the job training opportunities
  • Private Health Scheme (contributory)
  • Regular company social events e.g. Crystal Maze experience, virtual cocktail making / quizzes

If you meet the requirements for the role and are looking to join an innovative and rapidly growing business, then please apply now! For further information contact shelley.davies@promoveritas.com or call 0203 325 6000.