Temporary Project Manager

Salary: £150-£165 per day – 16 week fixed term

Hours: 9.00am – 5.30pm Monday – Friday

About the Company

At PromoVeritas, we shape and implement prize promotions for major brands such as Cadbury, Kellogg’s, American Express and Pepsi. 

We are a team of 40+ legal, marketing, project management, data, logistics, and web development experts who manage everything from giving solid legal advice on implementing promotions worldwide, to selecting winners of prize draws, to judging entries for competitions or creating ‘Willy Wonka’ style instant win packs, to contacting winners and arranging their prizes – all with an emphasis on compliance, knowledge and consumer care. 

There is a huge amount of variety, a strong team ethos and the joy of seeing your work on supermarket shelves and websites all around the world.  Although the company is grounded in compliance and operations, a significant and growing source of revenue is our digital services, and we are now looking to expand our team of developers.

About the role

Reporting to the Senior Programme Manager, you will be responsible for the day-to-day operation of a global project. The role will play a pivotal role in leading and delivering cross functional team project and delivering this high quality service, monitoring costs, timescales and resources and providing advice and guidance on proposals and plans. The role requires working off own initiative and performing consistently and efficiently.

Key accountabilities and activities

  • Responsible for ensuring the day to day operational and administrative workload for the customer operations team is delivered in line with the business KPIs
  • Working effectively with stakeholders for efficient project implementation
  • Developing detailed project plans to guide client, staff members and project teams and revising based on changing needs and requirements
  • Compiling and submitting project status reports to clients and stakeholders
  • Continuously monitoring quality, costs and progress
  • Using specialised software to cost, plan and analyse project risks
  • Respond escalated consumer queries appropriately and professionally within the agreed SLA
  • Strong work ethic giving full attention to detail and accuracy
  • To resolve complaint received and investigate thoroughly whilst also reporting findings to the Senior Programme Manager
  • Keep confidential records and financial information private and secure
  • Manage accurate up to data trackers, reporting tools and provide daily, weekly reporting which demonstrate the roles activity, value and impact
  • Ensure all stakeholders have a clear understanding of the scope of the project, its deliverables, interdependencies, timelines, and costs
  • Manage third party security compliance and deliverables under the project specific scope of work
  • Ensure all documentation is accurate, provided in the correct format and within the agreed timescales
  • Conduct a post project debrief with the senior programme manager, capture lessons learned, provide an overall performance assessment of the project delivery and present recommendations for consideration
  • Draft / amend winner communication phone scripts and email message templates, tailoring existing resources for Senior Programme Manager approval
  • Contact and reply to winners by phone, text and email
  • Monitor promotional email accounts and content management systems, record data and issue replies per agreed time targets
  • Handle project issues / problems through investigating and identifying possible causes. Apply remedial actions as agreed by Senior Programme Manager

Skills and qualifications

  • Minimum A Level education, ideally degree level candidate
  • Minimum 4 years full time experience in a project management role
  • Clear, understandable speaking voice. Native English standard language  
  • Accurate spelling and grammar. Clear, understandable written communication skills  
  • Able to take accountability and ownership of issues, actions, decisions, and outcomes
  • Adaptable to work variations while ensuring on going performance effectiveness
  • Able to embrace change in a positive manner, remain flexible and versatile, and act as a change advocate
  • Able to analyse information from different viewpoints before using independent judgement to make effective logical and informed decisions
  • Critical thinker, able to recognise the best economic and or value driven options for the client
  • Self-motivated to achieve defined goals and maintain dedication despite potential obstacles
  • Effective written and verbal communication skills which present information. Thoughts and ideas in a clear and concise manner across all levels within the organisation
  • Able to proactively anticipate, identify and address risks or problems
  • Maintain composure and professionalism while dealing with unusual and stressful circumstances
  • Serve as a supportive, respectful, and inclusive effective team member
  • Patient
  • Attentive to detail
  • Ability to remain calm and composed in a fast-paced, high-pressured environment
  • Proficiency with computer applications such as Microsoft Windows, Word, Excel
  • Able to work on deadline
  • Good people supervision skills and previous experience of leading people
  • Good planning and organisations skills
  • Highly self-motivated individual
  • Problem solver
  • Able to prioritise
  • Strong administration skills and willingness to be flexible
  • Excellent negotiation skills
  • Good digital knowledge

Team Work

  • Take direction, accept critique, seek clarity and provide input
  • Proactively support team members as required by changing workload demands
  • Share skills and knowledge with colleagues within and across teams
  • Contribute own experience and ideas
  • Demonstrate the ability to juggle tasks without error
  • Ensure faultless attention to detail at all times

If you meet the requirements for the role and are looking to join an innovative and rapidly growing business then please apply with a CV and covering letter to rina.gandhi@promoveritas.com.