Prize Fulfilment Services

Our experienced Operations team provide crucial project management expertise, delivering seamless and compliant campaigns for a diverse range of clients around the world. From sourcing of prizes, to verifying the winners, to hosting Winner lists, we do it all, end to end.

Competitions, also known as games of skill, can generate excitement and engagement among the public. However, administering them correctly can be challenging as they usually require an independent judge to prevent cheating or unfair practices and ensure public trust. Judging is a skill not to be treated lightly. PromoVeritas does it all.

Competitions

Prize Draws, are games of chance/luck and are simple to run and often have high levels of participation. However, it is important to ensure that they are fair and compliant. Most countries require winners of prize draws to be picked fairly and randomly and for it be done by an independent person, or under independent supervision. Whether you are a brand, an influencer, a publisher or any other entity, don’t to be tempted to take short cuts and do it yourself. It is so easy to have PromoVeritas run it right for you. And then we can handle the prize management as well.

Prize Draws

We specialise in the organisation and distribution of prizes of all types, ranging from voucher codes and hampers to gaming consoles to the UK, Europe and globally. Our expert fulfillment team ensures smooth delivery, regardless of location or volume. A recent campaign involved over 500,000 winners across 8 countries.

Global Prize Fulfilment

You have invested time and money in developing a first-class promotion and you get a fantastic response. Don’t risk reputational damage by failing to deliver at the back end. Care for every entrant, love every winner. Our team of ‘Happy Makers’ craft emails, and make phone calls or texts to winners and handle the speedy delivery of prizes in a personal but efficient manner to a style and standard agreed with the client.

Winner Communications and Management

We provide dedicated telephone claim lines with a professional call handling team trained to deal efficiently with winners. Our service is fully scaleable and customisable- it is so good, 02 used some of our live prize calls in a TV ad campaign.

Global Dedicated Winner Line

Building on our values of integrity and analysis, we provide independent adjudication and vote verification/auditing services for some of the UK’s biggest live TV shows and events, including, since 2011, the annual ITV National Television Awards that receives over 10 million votes a year. Our team ensures that the results and winners are always accurate and genuine and provide an extra layer of transparency and fairness to enhance consumer trust in the voting process.

Broadcast and Live Voting

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Other ways we can
help you succeed

Delivery

Trust us to take care of every detail so your prize winners, wherever they are in the world, have a memorable brand experience and will tell their friends and family about forever.

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Digital

Trust us to design and build engaging and memorable digital experiences for your audience anywhere in the world, we can roll out in multiple languages and countries, securely capture and manage first party data with data kill dates and right to forget support built-in.

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Insights

Trust us to safely manage consumer PII and prepare actionable insights & learnings from your promotion to drive your business forward.

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Compliance Expertise

Trust our lawyer and compliance team to draft lawful Terms & Conditions, translated when necessary and to brief you on the rules & regulations governing participating markets.

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Promotional Expertise

Trust to advise you on the right promotional mechanic to meet your objectives – Win £ $ €, Enter a Game of Skill / Competition, Claim a Free Gift with Purchase – we know which lever you should pull and what can legally be run in-markets around the world.

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Great winner management comes from bringing together the right people

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  • What’s included in prize draw management?

    • Prize draw management covers the full process of running a draw securely and fairly. This includes drafting and approving terms and conditions, collecting and validating entries, applying eligibility rules, selecting winners using approved methods, and documenting the process through audit trails.
      It may also extend to notifying winners, managing unclaimed prizes, and providing post-draw reporting. Each step is designed to ensure the draw is transparent, compliant, and defensible if challenged.

  • How do you prove the draw was random?

    • Proof comes from using independent, certified randomisation software or supervised manual draws carried out by an impartial third party. Every step is recorded in an audit trail, with documentation such as certificates of compliance or witness statements.
      This evidence demonstrates that winners were selected fairly and transparently, providing assurance to regulators, stakeholders, and participants.

  • How do you manage international fulfilment?

    • International fulfilment requires careful planning to ensure prizes reach winners securely, promptly, and in line with local laws. This includes managing customs and tax considerations, handling logistics with trusted partners, and keeping clear records of delivery.
      By coordinating each step and maintaining compliance throughout, brands can be confident that high-value and cross-border prizes are fulfilled fairly and without reputational risk.

  • Can you handle instant-win mechanics?

    • Yes. Instant-win promotions require strict controls to ensure that winners are allocated fairly, securely, and in line with the published terms. This may involve pre-programmed winning moments, secure algorithmic allocation, or independent oversight to verify outcomes.
      Robust processes and audit trails provide assurance that every instant-win prize is awarded transparently and compliantly.

  • What reporting do we receive?

    • You receive detailed documentation to evidence how the promotion was run. This typically includes entry data (anonymised where necessary), winner selection records, fulfilment updates, and a post-campaign compliance report.
      These reports provide a transparent audit trail, giving assurance to regulators, stakeholders, and consumers that the campaign was fair, secure, and legally sound.